Legal

Terms & Conditions

Terms and Conditions for Subscription Services

  1. Acceptance of Terms

(a) These Terms and Conditions (Terms) are between JB's Elite Ltd (trading as Younited) (we, our, or us) and you, the individual or entity purchasing any subscription services (Services) through our website (Site) or the Younited Coaching App (powered by FitApp). (b) By subscribing to our Services, you agree:
  • To review and accept these Terms.
  • That you have the legal capacity to enter into a legally binding agreement with us.
  • That you are at least 18 years old.

  1. Account Holders

(a) To access and manage your subscription, you may need to create an account. When creating an account, you will be asked to provide basic information, including your name, contact details, and payment information. (b) You must ensure that the information you provide is accurate and up-to-date. We use this information to manage your account and provide services. (c) You are responsible for all activities under your account, including any purchases made using your account details. (d) You may be required to complete a health assessment questionnaire as part of your subscription.

  1. Subscription Terms

    • Commitment:
      • ALL Younited programmes require a full 10-week minimum commitment period. Memberships cannot be cancelled or placed on hold before this period is complete.
    • Early Cancellation or Hold:
      • If you need to cancel or hold your membership before the end of the 10 weeks due to planned holidays or other commitments, please contact us at info@younited.co.nz. While we strive to be flexible and accommodate your needs, we prefer to minimise interruptions during the initial 10 weeks on the programme.
    • Post-10-Week Membership:
      • For members who have been with us for over 10 weeks, requests to hold or cancel the membership can be made at any time. We require a 14-day notice period for such requests.
      • Challenge End Options:
        • At the conclusion of the 10-week challenge, you will have the option to either cancel your subscription or switch to a maintenance plan for the next intake. Ensure you update your profile to reflect your choice, as failure to do so will result in the automatic continuation of your subscription.
      • Advance Notice for Absences:
        • If you have planned holidays or work trips before starting a Younited programme, please notify us in advance. This will allow us to help you continue your programme while you’re away or arrange a hold on your account.
      • Post Challenge Options:
        • After completing the 10 weeks, you may:
          • Upgrade your subscription to a maintenance plan.
          • Re-sign for the next  challenge.
          • Join the online training and nutrition coaching programme.
          • Cancel and choose not to continue with any subscription.
        • Online Training and Nutrition Subscription:
          • If you are on the individual online nutrition and training coaching plan, you may switch your programme to join the next intake of the challenge or continue on as normal until you end your subscription. Please email us at info@younited.co.nzif you require assistance.

  1. Nutrition Terms:

    • Younited Challenge IN PERSON:
      • You will have access to a baseline menu during this challenge, which includes macronutrient and calorie breakdowns for each recipe. You can use this menu throughout the challenge and align it with your macro calculator results. OR
      • You will have the option to upgrade to full nutrition coaching if you choose. It includes fully tailored and customised nutrition plans designed to meet your specific needs, with support from our team of dedicated nutritionists and dietitians.
    • Younited Challenge ONLINE:
      • The online challenge is inclusive of tailored nutrition with fully tailored and customised nutrition plans designed to meet your specific needs, with support from our team of dedicated nutritionists and dietitians.
    • Younited Online Nutrition and Training Coaching:
      • This online service is inclusive of tailored nutrition with fully tailored and customised nutrition plans designed to meet your specific needs, with support from our team of dedicated nutritionists and dietitians.

  1. Cancellation and Holds:

    • For both the 10-week challenge and the nutrition and training coaching plan, cancellations before the end of the minimum commitment period are not permitted.
    • You may request a temporary hold on your subscription for up to 4 weeks within a 12-month period with at least 14 days' written notice.
    • Holds cannot be applied during the initial 10-week minimum commitment periods. However, if you are a repeat client who has completed coaching or the the challenge, you may request HOLD periods when they arise.
(d) Service Upgrades/Downgrades:
  • You may upgrade your subscription plan at any time. Downgrades are permitted after the initial commitment period and require at least 14 days’ written notice. Changes will be processed at the end of the current billing cycle.
  • Upgrading from the nutrition and training coaching plan to the 10-week challenge can be done at any time after the initial 10-week commitment.
(e) Extreme Cases: In exceptional circumstances where you may need to stop your membership before the end of the commitment period, such requests will be reviewed on a case-by-case basis. Please contact us directly to discuss your situation. (f) Non-Transferability: Subscriptions are non-transferable and cannot be resold or gifted. The account name of the original subscriber cannot be changed.

  1. Orders and Payment

(a) Account and Payment: Payments for subscription services are billed weekly/monthly depending on your plan. You must pay in advance for the upcoming billing period. We accept payment via . (b) Invoices: If you have an account with us, you will receive a weekly statement at the end of each month. You agree to pay the amount due as specified in the statement. Failure to pay may result in suspension of services. (c) Refunds: We do not offer refunds for partial periods or early cancellations during the 10-week minimum commitment periods. (d) Payment Disputes: If you dispute an invoice, notify us in writing within 7 days of the invoice date, detailing the dispute. You must pay any undisputed portion of the invoice. (e) Interest and Collection: If payment is overdue, we may charge interest on the outstanding amount at a rate of per annum and pursue collection through legal channels if necessary.

  1. Availability and Cancellation

    (a) Service Availability:All services are subject to availability. We will use reasonable efforts to provide the services as scheduled. (b) Order Cancellation: If you cancel your order after it has been accepted, you will be liable for any costs incurred or that cannot be recovered due to the cancellation.

  2. Delivery and Access

    (a) Service Delivery:Services will be provided according to the schedule and plan selected. We are not liable for any delays caused by third parties or circumstances beyond our control. (b) Access: You must ensure you have the necessary equipment and internet access to use our services effectively. We are not responsible for issues arising from inadequate access or technical problems on your end.

  3. Refund, Hold, and Cancellation Policy

    (a) Refunds: No change of mind returns are offered for our products or services. (b) Minimum Commitment: A minimum 10-week subscription period is required upon joining. Cancellations before this period are not permitted. (c) Subscription Hold: You may request a hold for up to 4 weeks within a 12-month period, with 14 days' written notice. Holds cannot be applied during the initial 10-week or 10-week commitment periods. (d) Plan Changes: You may upgrade your subscription plan at any time. Downgrades are allowed after the initial commitment period with 14 days’ written notice. Downgrades during the initial commitment term are at our discretion. (e) Non-Transferability: The subscription is non-transferable and cannot be resold or gifted.

    (f) Satisfaction Guarantee Clause: If after 4 weeks you are not satisfied with the service provided, you may be eligible for a refund. However, refunds will only be considered if the service we promised has not been delivered.

    Please note: dissatisfaction with aspects such as meal plans, training, or personal preferences does not qualify for a refund if the coaching and check-in process has been followed and adjustments have been offered. We are committed to making necessary changes through our support systems.

    Refunds are assessed on a case-by-case basis and will only be granted where there is clear evidence that the agreed-upon service was not delivered.

  4. Privacy and Data Protection

    (a) Data Collection: We collect personal information to manage your subscription, process payments, and provide support. (b) Data Usage: Your personal information will be used in accordance with our Privacy Policy. We may share information with third-party service providers as necessary to deliver our services.

  5. Liability and Warranties

    (a) Liability Limitation:Our liability for any claim related to our services is limited to the amount you have paid for the services in the current billing cycle. We are not liable for any indirect or consequential losses. (b) Warranties: We do not offer warranties beyond those required by New Zealand Consumer Law. Any manufacturer’s warranties applicable to physical goods will be honoured as per the manufacturer’s terms.

  6. Governing Law and Dispute Resolution

    (a) Governing Law: These Terms are governed by the laws of New Zealand. (b) Dispute Resolution: Disputes should be resolved through negotiation. If unresolved, disputes may be referred to the courts in New Zealand.

  7. General Provisions

    (a) Amendments:We may update these Terms from time to time. Changes will be posted on our Site, and continued use of our services constitutes acceptance of the revised Terms. (b) Notices: Any notices should be sent to us at . Notices to you will be sent to the email address provided when you subscribed. (c) Severance: If any provision of these Terms is held to be invalid, it will be read down or severed without affecting the validity of the remaining provisions. (d) Assignment: You may not assign any rights or obligations under these Terms without our prior written consent. (e) Entire Agreement: These Terms constitute the entire agreement between you and us regarding the subscription services. (f) Feedback and Complaints: For feedback or complaints, please contact us at . We will take reasonable steps to address your concerns.
Updated: 18 May 2026